Managing Conflict and Difficult People Course - Albany The ideal course for coaches, officials and committee members who want to better manage conflict, and prevent it! Sport and Recreation (WA), a division of the Department of Local Government, Sport and Cultural Industries in partnership with the City of Albany is delivering a brand new course for coaches, officials and committee members to develop skills to better manage conflict and difficult people. This is a fast-paced and interactive course valued at $150 and is offered FREE. Conflict arises in sport in many ways; whether your selecting athletes, interpreting rules of the game or setting the strategic directions of the club. This course will investigate strategies to: Identify conflict in its early stages before it erupts into crisis Prevent conflict arising in the first place Use verbal strategies and body language to diffuse conflict Ask the one question that could stop conflict immediately Dealing with conflict on social media. Course offered as part of the State Government's Every Club program.