Frequently asked questions
How do I know if my club is already registered?
If you are approved as a Kidsport club you will be listed on the Find a Club webpage with a Kidsport logo. Check to see if your club is registered for KidSport.
Who do I contact to find out if my club has been approved?
Email the KidSport team to receive a status update.
Can we provide refunds to families that have already paid in full?
KidSport cannot be used retrospectively by a family. A parent/child needs to provide their KidSport code when they are registering.
How do we change our club portal login details?
Email the KidSport team. It is best to use the email that your club registered their KidSport online account with if you know this.
You will need to provide the team with the following details: full name, position, contact telephone number, preferred club email address, Evidence of your role at the club (e.g. minutes, club website with your name on it etc.). View the how to guide for help.
Once an approved club, how do we use the redeem KidSport codes and generate invoices?
Log in to your club portal and follow the different how to guides.
How often should clubs update their details?
Clubs should update their details before every season or whenever there are any changes to club contact details, fee structures or bank details. It is vitally important to ensure club details are up to date to ensure you can receive appropriate payment.
How do I know what fee information to provide to Kidsport?
The club must update its fees for the upcoming calendar year before to start of the season. Parent/guardians need to know what the fees will cost so they can claim the appropriate KidSport amount (up to $150).
Parents can only choose one listed registration fee.
If you have a different registration fee for different age groups, please list these and make them clear so a parent can choose the right fee i.e. U/12s rego fee $120, U/15s rego fee $140
Please ensure that all associated costs are listed as a part of one fee i.e. insurance, state association affiliation cost, training fee etc. For clubs that have a variety of different types of registration fees and costs, please keep in mind a parent will not be able to choose multiple registration fees within the one KidSport voucher.
Clubs cannot have differing fee amounts for KidSport and non-KidSport children.
Can the vouchers expire?
All voucher codes will have a 90-day expiry from the date the parent/guardian and club receive the approval email. The parent/guardian must provide the approved voucher code at the point of club registration. The club is responsible for processing the voucher and invoicing the local government for the fees within the 90 day period.
If for some reason you do not receive the code within the 90 period, then it will expire and the parent/guardian will need to reapply online (if in the appropriate calendar year).
What if the parent/guardian does not have the KidSport voucher code on registration day?
The club will receive an email from the KidSport team once a child’s voucher is approved. However, the parent/guardian must provide the approved voucher code for the club to invoice the government for the fees.
Can we help parents apply for Kidsport?
Yes, as long as the parent/guardian gives permission then a club representative can assist to complete the online KidSport application process. The parent/guardian must provide the club with a personal email address for the application.